Refund policy

Refund & Return Policy

Last updated: April 2026

 

We want you to love every item you receive from Trove & Thread. If something isn't right, we're here to make it right.

 

Return Window

We accept return requests within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

 

How to Start a Return

•       Email us at support@troveandthread.com with your order number and reason for return.

•       We'll respond within 1–2 business days with return instructions.

•       Once we receive and inspect the item, we'll process your refund within 5–7 business days to your original payment method.

 

Non-Returnable Items

•       Items returned more than 30 days after delivery

•       Items that have been used, washed, or damaged after receipt

•       Clearance or final sale items (marked at time of purchase)

 

Damaged or Wrong Items

If you received a damaged or incorrect item, please email support@troveandthread.com within 7 days of delivery with photos. We will send a replacement or issue a full refund — no return required.

 

Refund Method

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to appear depending on your bank.

 

Questions?

Email: support@troveandthread.com

We respond Monday–Friday, 9AM–5PM ET.